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Frequently Asked Questions

What to expect when you call for a first appointment?

Staff will schedule you for a brief 10-15 minute consultation with Jonathan to ensure Riffey Assessments and Counseling PLLC’s services can best meet the counseling and therapy needs for you, your family, or your loved one.


What hours are you available?

Our normal business hours are 9:30 am – 9:30 pm upon appointment only. By request, appointments may be scheduled outside of these hours.


What insurance plans do you accept?

  • Aetna  (Included in Aetna's Signature Administrators)

    • Nippon

    • Allied Benefit Systems

    • GEHA - United Healthcare Shared Services (UHSS)

    • Trustmark

    • Trustmark Small Business Benefits

    • Health Scope

    • Christian Brothers Services

    • Meritain

  • Anthem

  • BlueCross and BlueShield

  • Humana

    • Humana Medicare

  • Cigna and Evernorth

    • Trustmark Small Business

  • Medicare

  • Optum

    • UnitedHealthcare

    • UnitedHealthcare Shared Services (UHSS)

    • GEHA - UnitedHealthcare Shared Services (UHSS)

    • UnitedHealthcare Global

    • UnitedHealthCare Exchange Plans (ONEX)

    • Oscar

    • Harvard Pilgrim

    • Oxford

    • UHC Student Resources

    • UMR

    • All Savers (UHC)

    • Health Plans Inc

    • Surest (Formerly Bind)*

  • Oscar Health

  • Oxford

  • UMR

  • UnitedHealthcare UHC | UBH

  • Optum Live & Work Well (EAP)

  • Mutual of Omaha EAP Program

  • Out of Network

Is there someone there who prescribes medication?

No, however we can make referrals if necessary.


How long do appointments last?

Typically, they last a full 55 minutes, however there may be times when 45-50 minutes will be enough.


Is therapy right for me?  

If you are here, then chances are you’ve decided you want more out of your life. You also may have been hurt, are hurting, or are ready for healing due to past hurts and are ready to hurdle any barriers to joy in order to seek out a more enjoyable, and fulfilling life.


Why shouldn’t I just take medications?

Studies show there are many instances where medication management is helpful or necessary, but at times the information needed to decide this with the agreement of your medical doctor or psychiatrist can best be found through talk therapy.  If upon the advice and agreement of your medically trained professional who agrees that medication may be helpful and safe under their supervision and guidance, then most agree that a combination of medication management and therapy has often been found to be the most effective form of treatment for the betterment of one’s mental health.  


Do I really need therapy? I can usually handle my problems.

Sometimes we have done unusual and amazing things with our lives, but at some point we may have ‘hit a wall’.  It is during those trying times that we decide to be brave and courageous and reach out for an assist, because we not only want more out of life for ourselves and are willing to take that next step in order to move forward and up, but we also want to do more and be more for the people that we love.


Is therapy confidential?

We want you to know that ‘what is said here stays here’, but also that in general, while the law protects the confidentiality of all communications between a client and therapist and no information is disclosed without prior written permission from the client, there are some exceptions required by law to this rule. Exceptions include:

  • Suspected child abuse or dependent adult or elder abuse. The therapist is required to report this to the appropriate authorities immediately.

  • If a client is threatening serious bodily harm to another person. The therapist is required to notify the police.

  • If a client intends to harm himself or herself. The therapist will make every effort to work with the individual to ensure their safety. However, if an individual does not cooperate, additional measures may need to be taken.



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